Support

Help with MyQuince for iPhone and iPad.

Email us

We aim to reply within a few business days.

luisfsanc@gmail.com

To help us help you, please include your iPhone or iPad model, your iOS version, and the app version (Settings, then About, at the bottom). Please do not send passwords or bank details.

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Getting Started

When you first open MyQuince, tap the date displayed at the top of the home screen. A date picker will appear — select your event date and it will be saved automatically. The countdown timer and planning timeline will adjust to your chosen date.
The complete Planning Timeline is always free. It includes 8 milestones with 47 tasks covering everything from 12 months before to the big day. You can check off tasks, add notes, and track your progress — all without paying anything.
Yes! MyQuince is fully bilingual. At the bottom of the home screen you'll see an English/Español toggle. Tap your preferred language and every screen, label, and prompt will switch instantly. This is great for families planning together.

Premium Subscription

Premium unlocks three powerful tools: Budget Tracker to monitor expenses by category, Guest List & RSVP to manage invitations and track responses, and Seating Chart to assign guests to tables and export the layout as a PDF.
Premium is $14.99 per year. It's an auto-renewable subscription managed through your Apple ID. You can cancel anytime in your iPhone's Settings → your name → Subscriptions.
Open the app, tap any locked feature (Budget, Guest List, or Seating Chart) to open the subscription screen, then tap "Restore Purchases." Make sure you're signed in with the same Apple ID that made the original purchase.
Go to your iPhone's Settings → tap your name at the top → Subscriptions → MyQuince → Cancel Subscription. Your premium features will remain active until the end of the current billing period.

Your Data

All your data is stored locally on your device. MyQuince does not have any servers, accounts, or cloud sync. Your planning data, guest list, budget, and seating arrangements never leave your iPhone.
If you delete MyQuince, all your local data (tasks, notes, budget, guests, seating) is permanently removed. We cannot recover it because we don't store your data on any server. Make sure you've finished planning before deleting!
No. MyQuince does not collect, transmit, or share any personal data. There are no analytics, no advertising SDKs, and no tracking. The only third-party interaction is Apple's StoreKit for processing subscription payments, which is handled entirely by Apple. See our Privacy Policy for full details.

Using the App

The timeline is organized into 8 milestones based on months before your event (12 months, 10 months, 8 months, etc.). Each milestone contains specific tasks. Tap a task's checkbox to mark it complete, and tap the note icon to add your own reminders. Your overall progress percentage is shown on the home screen.
MyQuince is optimized for iPhone. While it may run on iPad, it is designed and tested for the iPhone experience. The interface works best on an iPhone running iOS 17.0 or later.
Scroll to the bottom of the home screen and tap "Reset Planner." This will clear all your task progress and notes. Note that this action cannot be undone, so make sure you're ready to start fresh.